Draping Policy: Clients will be appropriately draped with a sheet or towel at all times. Only areas being worked on will be exposed. Breast and genital areas are never exposed or massaged.
Professional Standards: Only therapeutic massage services are provided. Sessions will be terminated immediately in cases of inappropriate conduct, harassment, threatening behavior, sexual advances, or disrespect. Full payment is required if a session is terminated for these reasons.
Health and Medical Conditions:
-
Clients must inform the therapist of current treatments, medical conditions, and updates. A doctor’s note is required for clients undergoing chemo or radiation therapy (within the past 12 months).
-
First-time clients should arrive 15 minutes early to complete forms. Returning clients may wait in the reception area if early.
Session Timing: Sessions begin and end at the scheduled time. Late arrivals will still end at the scheduled time, and the full fee will apply.
Cancellation Policy:
-
Cancel at least 24 hours in advance to avoid a fee.
-
Cancellations with less than 24 hours' notice will be billed 50% of the service price.
-
Same-day bookings canceled within 4 hours of the appointment are also subject to a 50% fee.
-
No-shows will be charged the full price. Exceptions for emergencies, illness, or inclement weather are at the therapist’s discretion.
Substance Use: Clients under the influence of drugs or alcohol will not receive services.
Hygiene: Clients are expected to shower on the same day before their session and avoid heavy meals 2 hours prior.
Environment: This is a non-smoking, odor-neutral office.
Privacy: Client confidentiality is always maintained.
Therapist Scope: Therapists only perform services within their licensed practice. Clients with conditions outside this scope should consult their doctor.
Emergencies and Illness: Clients with contagious conditions or signs of infection (e.g., fever, sore throat) must reschedule. Notify the therapist promptly.
